DEPARTMENTS

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State DEPARTMENTS are important participants of C2SBook ecosystem. In most cases, DEPARTMENTS are the intermediate layer of dispute resolution mechanism to which disputes left unresolved after direct negotiations amongst aggrieved and respondent(s) are escalated.

The Category of DEPARTMENTS includes four sub-categories of which first three are representatives of local bodies, provincial or Federal (/Union) Governments:

1) Consumer Department

2) Regulator

3) Ombudsman

4) Judicial & Quasi-Judicial officers, where required.

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