CONSUMERS & USERS
Have a complaint? Quickly File it!
Digitally discovery respondents incl. those, who aren’t online & escalate redressal. Enjoy a number of pioneering services that manifest in form of Mobile Wallets & Marketplaces. Services include Deals, Bonus, Repairs, Warranties, Reviews, Ratings, Feedback, KYC etc.
Deals & Digital Loyalty & Gift Cards and Digital Coupons enhance sales. Subscribers can transfer coupons to other users or the marketplace (for subsequent sales). Providers can also procure reviews, feedback, ratings of their businesses & products. Providers can also recognize VIP customers entering their premises using our KYC service.
PRE- & POST-SHOPPING SERVICES, GRIEVANCE REDRESSAL & LEGAL AUTOMATION
Every dispute in a Court of law was once a grievance that was left unresolved
C2SBook is an ecosystem platform that brings three groups of people together –
(i) All Users including private, public or anonymous; (ii) Providers, both Government & Non-Government; (iii) Conciliators, Lawyers & Experts
(a) provide swift grievance-redressal; (b) 1-tap-escalation of unreoslved grievances; (c) provision of pioneering services to all aforementioned user-groups.
We’re told that we are great at
understanding the anatomy of various grievances. We are unique globally, as we handhold every grievance from the moment it arises to the moment it is redressed by the respondent or one of the following (in ascending order priority) – ombudsman, legal mediator, arbiter, quasi-judicial bodies, courts of laws and appellate courts.
C2SBook is the only platform that enables digital discovery & expression of grievance against offline respondents.
In an easy & quick manner, we capture all important attributes of a complaint, categorize it & ensure its efficient advancement & redressal.
ARE ALL GRIEVANCES VISIBLE TO PUBLIC?
Users can choose to file complaints – privately, publicly or anonymously.
All grievances have the potential to funnel into a legal dispute. Hence, all data is added to blockchain for immutability.
Currently, if a grievance is unresolved, escalation requires going offline or jump from portal to portal. C2SBook, embodies the entire escalation matrix within itself. Hence, Users neither need to go offline or to other portals to escalate or advance an unreoslved complaint.
Often the recipient personnel on the respondent’s side is not the resolution provider. On respondent’s side, C2SBook, enables transfer of case to others within or outside the organization. All such transfers are immutably logged and accessible in case history.
WHOM TO ESCALATE?
Often complainants do not know whom to escalate an unresolved complaint. C2SBook, embodies entire escalation matrix. Unheeded or unresolved complaints are constantly elevated to the next level till a redressal is procured.
Every complain is a digital forum (chatroom) in which all concerned parties & their lawyers present arguments & evidences to dispute resolving authority. Everything presented in the forum is irrevocable and immutable.
24×7 online international alternate dispute resolution forum with international arbiters and mediators from neutral jurisdictions like UK (London), Paris (ICC), Singapore is disruptive.
CASE MARKETPLACE FOR LAWYERS
No more hiring by references! Objectively rated lawyers, mediators, arbitrators and experts bid for your on a marketplace. Choose & approve from among the bids received.
Don’t take our word for it – here’s what our clients say:
Quite an amazing product that is bidding to resolve pain than provide another avenue for more pleasure
E. A. Chinnov
C2SBook seems laden to make sure s redressal come what may. Covering all possible places to escalate the matter to. And the only one that gets redressal without the aggrieved having to beg, pursue or run around.
A. V. Orlov
R. Ceramics Industries
On-phone, digital discovery of those yet not online is very innovative. The idea is innovative and could be applied for a number of other uses besides expressing grievances, which is important.
C2SBook presents NITI Aayog C2SBook for advancing India’s EoDB (Ease of Doing Business) ranking by effecting the most obstinate indicator – Enforcement of Contracts and legal processes.